RichardMcCarty
7 de diciembre de 2024
Excellent products and the best customer support!
After moving to a new home this year, I decided to invest in a security camera system to monitor the exterior and entrance areas of the house. After researching the many options, I decided to try WUUK products. I’m glad that I did.WUUK offers good products and absolutely superb customer service when problems arise. As opposed to other companies, there is no subscription required for full functionality of these devices. And WUUK’s customer service is probably the best I’ve experienced from any company in my long lifetime.I purchased their Smart Doorbell Pro camera and two outdoor cameras with solar panels. These connect to a base station, connected to home Internet, which communicates with the cameras and stores their event recordings. Apps for both iOS and Android work great, allowing me to view the cameras and event recordings, modify their settings, and receive event notifications. The doorbell even calls my phone when someone rings it, allowing me to communicate through the doorbell from wherever I am.The doorbell connected to my existing wiring, though I did need to purchase a special mount from DoorbellMount.com to accommodate the narrow spacing at my front door. This wired doorbell connection and the solar panels for the other cameras mean I don’t need to bring the cameras inside to charge. If you prefer to use the internal batteries, they do hold a charge for a long time before recharging is needed.Installation and setup was easy, even for a guy as handy-challenged as me, thanks to excellent manuals and the well-designed apps. It did take a bit of experimentation to position the hub for optimal connectivity, as my cameras are on opposite sides of my home. I did purchase a WiFi extender to assist with this placement, though the hub does offer a fully wireless option.Technology is never perfect, and I have experienced a few problems since installing the system. Every few months, one of the cameras will lose its network connection. I’ve fixed this by bringing the camera back inside and reconnecting it to the hub. Two of the cameras have been damaged by heavy winds and rain, and I’m looking into purchasing some sort of covers or shielding to prevent this in the future.WUUK has been amazingly great in responding to my support requests, acknowledging them immediately and then soon-after offering suggestions and even free product replacements when necessary. It’s not hyperbole to say this is exemplary customer service, and it really is the best I’ve ever experienced from any company.I’m generally very pleased with these products, and I am ecstatically satisfied with WUUK’s commitment to customer satisfaction. Give WUUK a try for good products, superb follow-up support, and an overall excellent video security solution.Ver másVer menos
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