Will
8 de junio de 2025
Great camera, Amazing customer support.
I got three cameras about six months ago, and I have been satisfied with the results. The images are clear, and I don't have to worry about charging the camera. The features offered by the cameras and the accompanying app are amazing, and I would highly recommend them. If I had to critique something, it would be the tracking ability. BUT after reviewing other cameras, I found that this one has the second-best tracking. So I think the indurstly as a whole is not quite there yet. I feel like the full motion feature is best used in backyards or front yards, but I wouldn't recommend it for narrow pathways. I have a skinny side entrance, and if you walk quickly, the camera can lose track of you. This isn’t a dealbreaker for me since I have the camera positioned to monitor the side gate and the side door entrance of my house. If you plan to use this camera to follow people, it needs to be in a large, open area; otherwise, it may not work effectively. However, that wasn't the primary reason I bought this camera. I wanted it mainly for the ability to rotate so I could inspect my fence or look around the property.I did receive one faulty camera that I didn't catch within the initial 30-day return window, but the customer support was excellent when I called about the warranty. I want to give a special shoutout to Nicole. She was incredibly responsive and always replied to my emails within 24 hours or sooner—definitely a 5/5 experience.As for the specific issue with the faulty camera: around the 4 month mark, I noticed that one of the cameras was consistently draining its battery. At night it would be at 100% change and then in the morning it was at 80% charge even with no activity. Then one day in the morning, it dropped to 10%, prompting an alert that it needed charging. Initially, I thought the issue might be due to the solar panel's positioning because the other two cameras were charging just fine. So, I moved the solar panel to a similar location as one of the other cameras, knowing it was a good spot, but the problem persisted.After contacting customer support and going through some troubleshooting steps, we discovered that it was a battery issue. The battery would fluctuate between high charge to low charge % in minutes, never showing a gradual increase in charge %. While the other cameras would stop charging when they reached 100% through solar, this one kept charging and never attained a full charge unless plugged into an outlet. Nicole was awesome throughout the process and sent me a replacement camera. I would 100% recommend this camera even after this experience.Ver másVer menos
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