Darlene H. / in GA

29 de mayo de 2025

Great little WIRELESS printer, easy set up too.

Good little desktop printer. Setup was the easiest I've ever done. Packaging was really well done, thank you!Wireless and I love that! Phone app was very easy to use and understand. I could see on my phone the photo or document I needed to print and I liked that. I use my smart phone for about everything these days so I liked that I can pull up my email and print from my phone a file sent to me in an email without having to boot up my laptop!I was a bit surprised that it had photos and PDF files as the only two print options, but the help support documents tells how to handle files other than jpg or PDF.One thing I would love to see is a port for a SD card from my camera to scan and save or print photos and documents. There is USB port in the back near the power cord plug in. My old printer had the ports in the front. Not critical, just different than what I'm accustomed to. I like the wireless feature a lot more.For the amount I spent, VERY reasonable and does everything I need. It's quiet, works well, prints nice copies in either black and white or color. The little touch screen menu is very easy to use and read. I appreciate that too. I can read it without my glasses 😆.I'm very well pleased with the printer, functions, and price. I'd recommend it as a nice little desktop printer. It doesn't take up a lot of space and is perfectly fine for my needs.Ver más

89 personas la encontraron útil

Kathleen Coffey

17 de octubre de 2025

Buy this printer or use HPs instant ink and you will live to regret it.

Response to HP’s Inquiry About My One-Star RatingYou asked why I gave HP customer service a one-star rating. I suggest you read my original review—but since you’re asking again, I’ll spell it out.I am an 83-year-old widow living on Social Security. I purchased the HP Envy 6555e printer to print family photos. Instead, I was handed a mess:• Setup was a nightmare. It took hours of trial and error to get the printer working. I followed every instruction. It was practically impossible.• It worked for one week. Then HP sent the wrong ink cartridges. Your Instant Ink service failed, and your support team couldn’t fix it.• I now own TWO brand-new HP printers. Neither works. Why? Because your customer service refused to send a local return code. Instead, you expected me to drive 35 miles into city traffic. That’s not just inconvenient—it’s dangerous.• You kept my money. You offered no solution, no empathy, and no accountability. I’m left with broken equipment and no recourse.If you truly want to understand why I’m unhappy, start by acknowledging this:HP made it impossible for me to use the product I paid for. You made it impossible to return it. And you made it impossible to trust your company again.I don’t have money to throw away. I don’t have the ability to drive into city traffic. I don’t have working printers. What I do have is a voice—and I’m using it to warn others.HP makes junk. HP makes promises it doesn’t keep. HP leaves vulnerable customers stranded.That’s why you got one star. You earned it.Dear HP Customer Support,I am writing to formally express my deep dissatisfaction with a recent series of experiences involving two HP printers—an Envy 6555e and an Envy 6110r—and the Instant Ink program. What began as a routine setup has devolved into a costly and inaccessible situation that I am unable to resolve without assistance.Summary of Issues:- I purchased the HP Envy 6555e and enrolled in the Instant Ink program. After one week of successful use, the program sent incorrect cartridges, which damaged the printer and rendered it unusable.- In the process of trying to resolve this, I inadvertently ordered the HP All-in-One package, which included the HP Envy 6110r. I attempted to cancel the order immediately, but it was processed and shipped before cancellation could take effect.- I tried to return the HP Envy 6110r using the label provided by HP, but my local offices refused to accept it. I was told I would need to travel 35 miles to a special FedEx location. As someone who does not drive, this is not a viable option.- I have now canceled my HP account, which prevents me from setting up the second printer. I am left with two unusable devices—one broken, one blocked—and no accessible path to return or resolve either.Request for Resolution:I respectfully request that HP provide a return solution that does not require travel, such as a scheduled pickup or alternate drop-off location within reach. Additionally, I ask that HP either replace the damaged HP Envy 6555e or offer a refund, given that the damage was caused by incorrect supplies sent through your own program.This situation has caused significant stress and inconvenience. I trusted HP to deliver reliable products and support, and I hope you will take this opportunity to restore that trust.Sincerely,Kathleen CoffeyGrants Pass, Oregon

395 personas la encontraron útil

Robert W. Lade

15 de julio de 2026

Good Price Point

Easy set up with the HP app and my Xfinity wi fi. Good quality printing. Works with 2.4 and 5 gHz wi fis.

1 persona la encontró útil

Cheryl VN

23 de julio de 2026

Easy, Quick setup. Bit of an ink hog.

Very happy with the quality of print. Easy to setup and print wirelessly. The unit arrived quickly, when stated and packed well.Already used up the black “starter” cartridge(REQUIRED for setup). Replacement around $28. I am only an occasional printer, the price point worked for me.Ver más

1 persona la encontró útil

Nancy Scott

19 de julio de 2026

Hp Envy 6555e wireless printer all on one

This printer is exactly what I wanted to scan documents to pdf.It was easy to set up, but you have to set up computer first then you can setup your Android phone.The wireless of the printer has worked flawlessly.I would recommend this printer for a good home use printer.Ver más

4 personas la encontraron útil

Clarabelle

31 de julio de 2026