Vicky M
15 de enero de 2026
Great unit - GREAT phone customer service when needed!
I've had this installed and their app running for about 7 months (DIY by me, a 60+ y/o female). It was easy to install and worked right away. There are helpful videos on-line you can watch also (and I ran it on my laptop while in the garage to follow along with the steps to install). It has been great UNTIL YESTERDAY - but their CUSTOMER SERVICE PHONE PERSON WAS GREAT! Which is why I'm finally reviewing this.App stopped showing the control and acted like I needed to set up a new unit suddenly. I tried unplugging it, and even unplugged my router. That didn't resolve it. The app stopped recognizing that I had the Hub and sensor installed. The HELP/APP CHAT on my phone was useless and a waste of time IMHO, but gave me a phone number to call for help. After calling you need to give answers to an (AI??) agent voice. NOTE: be sure you hear a clicking after your answers when first calling, or you'll just be sitting there while waiting for it to recognize your answer! Happened to me, and it was waiting for a YES answer not explanation! Once that was done, I was connected quickly to help.Agent was patient even when my phone cut out a few times since I was in the garage. He even asked if he could call me back if we were disconnected. He walked me through the app menu to get to where I could reset the hub (turned out the hub on the garage door wasn't connecting). He waited until all steps on app were followed by me (many are skipped such as installing Chamberlain units on wall and garage door). I re-paired our (Genie) Garage door opener to the unit (HELPFUL HINT - use a long broom handle rather than have to get on a ladder to push the pairing button!!) and he waited until the garage door worked (lights blinked and unit beeps and door opened once paired) and waited to make sure I was able to see the unit in my app to control it and close the door.It's a great unit, and It's been nice to be able to open the door with the app while in my vehicle. Really, it has worked great for 7 months. I did have to change out the battery on the small hub that attaches to the inside of the garage door much sooner than I thought (about 2 months after I first got it installed). I had a notification in the app that it was low. It was easy to do and the battery was available at my grocery store.If for some reason I ever need to get another one, I'd choose Chamberlain. Worked great with my 9 y/o Genie Model 4024 garage door opener and I feel they'd help with any issues I may have in the future.Ver másVer menos
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