Tee M.
11 de diciembre de 2022
Great System/Bot Customer Service
UPDATE: 12/15/2022 -Annke stepped in to show themselves honorable. Apparently, a supervisor took over my case. She looked back through my emails, saw my frustration - and the problem - and set out to solve it. First, after clarifying a few things, she advised that they are retraining their newer agents in how to better deal with customers who need a little extra help with all the internal settings - because this system does offer quite a bit of fancy features and not everything could be listed in the manual.They are also looking to update some other issues so that customers walk away with the info they need on a more timely schedule. And, lastly, they offered to send us two extra cameras for our trouble - which does indeed show a genuine concern for customer satisfaction - and I must say, I was not expecting that one at all. Obviously, they are truly intent on customer satisfaction - and I feel much more comfortable about the product now.Thank you, Annke. In lieu of the extra steps you are taking to provide better customer service - and the FACT that this system is truly kickass - It's a definite recommendation!!(PREVIOUS REVIEW)Though I've had it for less than a week, the system - SO FAR - is pretty good. Excellent picture quality, easy physical installation. It does have a hard drive but doesn't have an internal wifi connection - and this has caused an issue - b/c I could never get it to cooperate with my phone. The phone app setup was grinding and just would not cooperate. I installed the system on my large TV and the video is great, though no matter what I try, it won't send emails to alert me of threats as it's supposed to.The worst part is CUSTOMER SERVICE.They offer a number but a human NEVER answers. You are told to go online to CHAT - but when you do - there's nobody to help you there either. You have to send an email and wait for someone to contact you - and when asking for clarification on a couple of setup issues with regard to downloading and saving video - the reply was simply to follow the instructions in the manual. SERIOUSLY?The playback is a bit tricky as well. Playback includes an entire minute before the "scene" and an entire minute after it's over. I tried to check if that could be changed up a bit but - without customer service to directly address this - I could not find the internal setting to adjust (if even possible).They also do not specify how long the videos are kept on any setting before overwrite kicks in - but a professional electronics guy told me his lasted about 6 months on continual record. He also helped me figure out the correct way to download and back up the video I needed since I couldn't get wifi connection -and the instructions for any remedy were not available.Granted, most people who work with electronic setups for a living or hard drives, etc., may not have issues. I'm not completely ignorant of these things either as I'm always working with different setups and even built two of my own websites. But, to ME, I had to reread the instructions over and over for clarity - and still, some were just not clear.You will also need a magnifying glass to read the instructions or use your phone's camera to zoom in. The print is SUPER, SUPER SMALL and on some of the setup pics - the images are too blurry to read at all.I would suggest this product (minus customer service) for now because - if it lasts - it's truly great quality video.Godspeed.Ver másVer menos
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