MorningStar
21 de septiembre de 2026
Very long time Amazon client, was disappointed, but Amazon made good on it. GREAT TV!
We really love this TV. The TV alone in our opinion should get a 5 stars. The warranty expires next month, and the remote just died partially. We did all the trouble shooting fixes, but nothing worked. We tried to get a replacement under the warranty. Here is the kicker, for Amazon to replace just the defective remote, they want us to ship them back the whole darn TV! All just to replace a defective remote that is partially working! That is the only reason I have given this 1 star! I love sharing the positive, but this time, sadly, Amazon has really dropped the ball completely. The only way I can get a new remote without buying it outright is for my husband and myself to take the TV into UPS (heck, we are in our 70's with healh issues) I assume, and they will ship the whole thing back, just so I can get a remote that they are now selling for $24.99. The shipping costs alone would make it more cost effective for Amazon just to send the remote. I can't help but wonder about the extra expense that they create for themselves if it is passed along to the consumer, somehow? At present, we cannot afford it, we just ordered an $800.00 computer from Amazon for my husband. So, I did something I have never done before, I asked Amazon for a credit for $24.99 without going further in debt. and get a working remote I felt so uncomfortable making such a request. They all of a sudden could not do credits, which they have done before, or returns or, even on this rare occasions why they messed things up fairly bad. Now that has not happened over the last 30+ years I have been an Amazon customer. The TV itself, though, is quite impressive in picture, sound, interface, and ease of use. Amazon's policy is horrible. I guess this did work out for better Amazon, being cost effective; they don't honor their warranty and save a few dollars, whatever their cost is for that remote, so less than $24.99, and then later, I will have to purchase a new remote. Which we will, Amazon's policy is what messes things up, that is the only reason there is 1 star instead of the intended 5. They are creative to not spend any money and ensure we buy another remote in the future. If this had a rating for Sneaky, I would give them 5 Stars. In over 30 plus years, this has been my worst unresolved experience at Amazon, and I am happy to say, we have had so few bad experiences with Amazon, and the phone staff, has always been quite helpful and pleasant. In closing, the woman I spoke to today was respectful, courteous, friendly.Revised on September 30, 2026: To my surprise, amazon contacted me a week ago, and now I new remote is on the way. I trust they might be reevaluating their warranty options. Amazon is still number 1 in our household.Ver másVer menos
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