Casey
12 de abril de 2025
Great Quality - Better Customer Service
I upgraded from my Gen1 Artist Pro 24 in February - I had that model since 2022 and loved it. However, I wanted a pen display with a higher resolution and better color reproduction, so I bought the Aritst Pro 24 Gen2 4K. I was immediately impressed with the colors and the display quality, as well as feel of the etched glass texture beneath the pens.I could also tell the quality of the pen was vastly improved over the previous generation, with lower activation force needed, and a larger array of pressure levels leading to more nuance with my brush strokes. On top of that, the accuracy of the pen was top-notch, with virtually no parallax visible with proper calibration. Thanks to the increased accuracy, I was able to forego most brush stabilizers in my art programs.I was so happy with my purchase. That is, until my unit developed an issue wherein a single column of red pixels appeared. With my research, I was able to find out that the issue was one of the ribbon cables on the display, but without being able to open the unit myself I would have no way of repairing it. On top of that, I purchased the tablet through Amazon and paid with Affirm so I could pay for it through monthly installments. Initially I tried to contact Amazon for a replacement, who directed me to Affirm, who directed me back to Amazon. I thought I was out of luck.I ended up contacting XPPen directly and to my surprise, they ended up responding to my email within the day - previously, I'd dealt with a certain other competitor's customer service and I was lucky to get a reply in the same business week. The representatives that corresponded with me were incredible and so helpful!I was able to get a replacement model once I sent my current model back via FedEx.My current model has shown no signs of repeating the issue, and I'm so thankful that my expensive purchase wasn't wasted. I'm really glad that I decided to go with XPPen for my last two pen displays, because the quality and customer service have been top notch.I'd recommend this tablet to any professional or enthusiastic hobbyist that can afford it. It's definitely a great investment.Ver másVer menos
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