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Sony WH-1000XM5 Premium Noise Cancelling Wireless Headphones, Midnight Blue | Auto NC Optimizer, Up to 30 Hrs of Battery, Carrying Case, Crystal Clear Calls, Touch Control, Multipoint Connection | Envi

D. Beyers
8 de agosto de 2026
Excellent Headphones, Disappointing Amazon.com Experience
The Sony WH-1000XM5 are honestly a great pair of headphones. The sound quality is excellent, the noise cancelling is probably one of the best features, and they’re really comfortable even when wearing them for a few hours. The battery life is also very good, making them perfect for travelling or everyday use. The only downside for me is that they don’t fold as compactly as the older XM4s and the build could feel a little more solid. Overall, though, they’re a fantastic all-round pair of headphones and definitely worth considering, especially if you can get them at a good price.Unfortunately, my experience with Amazon.com was a completely different story. I originally ordered the headset through Amazon.com, but it was delivered to the wrong address. When I contacted Amazon about the issue, I was told that I needed to go to the police and file a report before they would consider refunding me, which was extremely disappointing.In the end, I purchased the headset from Best Buy instead and had a much better experience. It also made me appreciate how much better my experiences have been with Amazon.co.za compared to Amazon.com. The product itself is excellent, but unfortunately the experience with Amazon.com left a very sour tastVer másVer menos
4 personas la encontraron útil
Waydavis
4 de mayo de 2023
Are you Older? READ THIS.
I am almost 65 years old SO, I DO NOT have the ears of a 18 year old. That said, I consider these to be good for these reasons:A: Exceptional battery life.B: Call quality that was considered good UNTIL I did a direct comparison to my Blueparrott B450-XT’s - NO WHERE NEAR the quality of the Blue 450’s, BUT the Blues are made specifically for calls in noisey environments. . Blues are in my opionion the defacto standard by which all other ANC phone calls should be judged. My "demo" for people is to run my upright vacuum cleaner whilst on a call. People on the other end cannot hear it AT ALL – REALLY!, I hear them, and they hear me perfectly! TRULY amazing! I did the same test with these and alas they failed miserably in comparison. I expected that. I was told they sound like I am in a room away from the microphone, a bit fishtank like, and muddy. SO, they’ll do in a call but not as a primary phone call device in noise. I heard a sample of the BOSE 700’s and they were terrible, which is what prompted me to get the Sony’s.C: One unconventional thing they do great at: A Sleep Aid. Yup, they drown out all the extraneous noises like people talking, Air conditioners, fans, Water coolers, hums, etc. ALL gone with nothing playing through them!I bought them primarily for playing on my PS5, and watching TV late at night. They do both quite well.D: Amazingly, my ears do not sweat much in these even after prolonged use. I’ve ordered those Dekoni Suede Earpads for them as well just for added comfort.(https://www.amazon.com/dp/B0BS4T3X62?psc=1&ref=ppx_yo2ov_dt_b_product_details)(5/16/23 - Returned The earpads: they claim they are suede when in fact they are 2/3 suede. The inner part inside the cup is something else, not leather so NOT durable. Considering this, $49 seems FAR too expensive.)E: They are long-term comfortable unless you have ears like a B-52 in which case you will probably be stuffing bits.As for music, I find them to be more flat without pronounced highs or bass - which I prefer. The EQ on the app is a nice feature. The ANC works very well listening to music and will be adequate to the task in both quiet and noisey settings. Again, I remind you, I’m not 18. ;-)Pricewise, they ARE a bit expensive but the build quality seems better than most.If you have the time, I would HIGHLY recommend you test several brands and models at a store simply because sound quality is subjective and EVERYONE has their preference.UPDATE: 5/23/23 - Returning (REPLACING) Headphones - Why? They started acting "Funky". By that, I mean that if you turn them off, they will not turn on unless you do not hit any buttons for about 15 sec. NOT normal. ALSO, they started to exhibit Connection issues that were NOT there initially. I STILL, at this point consider them excelllent. Now, if the NEW pair goes weird, THEN I would have to re-evaluate.UPDATE 6-3-23: New pair are working as they should no connection issues or on/off bttun problems.UPDATE 2-16-24: Still working perfectly and I use them nearly every night to sleep.UPDATE 7-31-25: Still working great and I still use them as silencers.Ver másVer menos
1.793 personas la encontraron útil
Nick
11 de julio de 2026
Well, they are good.
Greetings,Good headphones for the price. I used to use Samsung Buds 1 as wireless earphones. For me this was a major update from Samsung earphones, I guess.+ Bluetooth works well. Sometimes in crowded spaces, like an office, earbuds used to disconnect randomly due to radio band congestion. These are working well, haven't experienced any disconnects for a month since I bought them.+ The battery life is much much longer comparing to my buds. I can charge them once in 2 weeks and use them for ~5 hrs 5 days a week.+ Weight is also good. I used to have some older Sony wireless headphones, don't remember the exact model, but it was from 2020. That sony was heavy, these are light. Not as light as my Dekoni Blue, but pretty good, considering the battery life and wireless feature. Also, surprisingly for closed headphones, it's not that hot in Texas summer, I comfortably wear them outdoors, a bit sweaty, but ain't a sweat river.+ Touch pad is cool, I also like that if you suddenly need to take them off for a moment, they will pause the media. Nobody will hear that you are listening to Merzbow.+ It seems that people are not very eager to by a blue colored headphones, but I like it. It looks beautiful to me. Blue like blueberries. I like blueberries. A little bit darker than blueberries, but hey, you know what? My left eye gives me less brightness than my right eye. I don't remember which eye did I use to evaluate the color though... It's blue!+ Range is good as well, for sure it's enough for an apartment or 1 storey cave.+ Noise cancellation is good. it's not perfect, I can still hear a bit of chit-chatting on the background but it's definitely less distracting than the buds. Sharp sound like mech keyboard I can still hear though muffled.+ The super duper major upgrade for me is a mic. Damn, I don't know how to describe how bad Samsung Buds 1 mic was. People on a call hear everything around me birds, cars, THE WIND, oh that damn wind... but not my voice. Sony did a good job. Of course it's not perfect, but it works and it makes me happy.+ Well, now, the least important thing, sound quality, right? It's good. I ain't Ludwig van Beethoven, but to me, they sound good. Ambient, DnB, folk, metal, darkthrone, everything sounds good.TLDR 9/10 because only Richard Stallman deserves 10/10.Ver más
Bunny
Disappointing, painful *2023 Edit*
EDIT AFTER 1 YEAR OF USE:One of the most frustrating device I've EVER used. I've tested this on 3 separate PC's! If you want to wirelessly connect this to your PC via Bluetooth, hope whatever you're doing is worth stopping! 7 out of 10 times it just connects for a few seconds (no sound), then disconnects, and repeats forever till you LITERALLY RESET YOUR PC and hope it works this time. There's no way around it. I've tried unpairing it from the PC, resetting the headphones, updating the firmware of both devices.NOT ONLY THESE ISSUES but at COMPLETE random it'll decide to turn on "Speak to Chat" without ANY input or button presses from me. Having this option on means every time you speak, grunt, or hum, it'll drastically turn down the volume of the sound in your headphones for about 5 seconds, forcing you to stay as quiet as possible. The only way to turn this off is to go into the app and turn it off, EVERY time."I no longer recommend this device. Sure, it works pretty well, but with all it's issues, if I had another choice that was equal, I'd pick something else.Edit after 5 months of use:Disconnects are more frequent, and at times it would suddenly lower the audio quality. The only way to fix it is to stop everything you're doing, turn it off, turn it on, and hope it reconnects. If I could, I'd get a refund. Either I have a defective model or it happens to everyone just not as frequent.**Edit after a month of use:Using Multi-device connection is very spotty, 3 out of 10 times the headphones will completely turn off without warning, even with a full battery. Noise cancelling is still very annoying, I'll hear all the sound around me till it decides to kick in and block some of it. With no way to adjust the amount of Noise Cancellation happening, the M3's I've been using has better blocking on some occasions. The issue with the band on the top is still just as bad, it genuinely hurts after long amounts of use. The only improvement from the M3 that I see is I can KIND OF sleep on my side with these on and they stay on my head better without sliding down.I still do no recommend this unless you plan on wearing it for short periods and in a quiet environment.**So this review is coming from someone who's worn the M3 Headset for over 4 years and I have to say, it's awful.I live in a place where there's sound in every direction. Dogs barking, kids screaming, everything you can think of, and ANC is a requirement for getting any work done.So the good:- Ear cups are comfortable, doesn't crush your head after long periods of time.- Sound is good, not absolutely amazing, but good. You need to download the Sony app to alter the sound to allow any bass to work, otherwise it'll sound static-y.- ANC is awesome but it's adaptive, which I don't like, but can be a plus for some. When it worked it blocked out almost every single sound.- The case design is cool, it has a little compartment inside that holds the charger cable and headphone jack.The bad:- I'm used to my M3's cancelling noise constantly, this device would adapt to the sound around you, letting sound bleed through before blocking it out after. Example: I was listening to a song at moderate volume, I could make any sound I want and I couldn't hear it. When the music had a break in volume, I could hear a LOT outside the headphones.- The head band that goes over your head is PAINFUL! It legit hurt after only an hour of use, it has almost NO padding and it was a thin plastic.- THE COLLAPSABLE CASE IS TERRIBLE! I unzipped the case to take the headphones out, I used them for a good 2 hours, put them back into the case, and when I went to open it again the zipper got stuck and it's IMPOSSIBLE to open now. Trust me, I got three separate people to try and open the case, they can't.I've been looking forward to a new ANC headphone brand, and I'm disappointed Sony didn't have someone wear these for more than an hour or try zipping and unzipping the bag more than a few times before going "yep, let's send them out.".Sadly, I do no recommend these unless they are on sale and you DIY a comfortable way of wearing them for the top of your head. If they update the ANC and you want to work on making it not hurt the top of your head, they are decent, but not 400$ plus tax decent.The red circle on the picture shows a hole in the zipper, making it impossible to fully open.
monoblocks
25 de octubre de 2024
Comfortable and great-sounding (UPDATE: 8/6/2025)
(sigh) [The Update to the The Update: I think I'm more than a little red-faced right now, because I sorta (sorta???) jumped the gun on rant from a day or so earlier (ya think?). Turns out that my XM5 DOES have a fairly simple reset process that Sony Customer Service was kind enough to send the directions to me via email. And best of all it really worked, so the noise canceling function is back up and running again, apparently as good as before. I also found out that my headphones still were under warranty (1 year warranty coverage), so if the reset had failed I would still have about two months to get the unit back to Sony for repair or replacement. Big oops.I sincerely apologize to any Amazon customers for my indignant and hasty tirade where I threw Sony under the proverbial bus. That was very much premature on my part and I deeply apologize to all of you who rely upon these reviews for accurate and unbiased user opinions on the products that you're interested in buying. But most of all I want to apologize to Sony, because I think my rant hurt them the most. Given how well their customer service people responded and sought to take care of my problem with my XM5, I certainly truly do deserve to eat a big slice of humble pie.Revised rating: 4.5 stars instead of the original 5-star rating, because a printed owner's guide wasn't included in the original XM5 packaging.][The Update: Well it was an extremely good 10 months. Up until today I had few if any serious complaints about the XM5. But today things are different because the noise canceling function decided to, well you know, "S" the bed. Basically the failure seems to be with the NC function button, which no longer allows me to switch the noise canceling on or off. And unfortunately for me the XM5's NC is in the OFF setting. But I think there's likely something that's a deeper problem with the NC circuitry because the auto-mute function is "working" (well at least it's making the on/off sound effects as if it's trying to work) even though it's definitely NOT in noise canceling operation. I guess this is one of those times that I wish I had opted for the Amazon extended warranty. But I didn't so that's that.Less than a year of perfectly functioning use; a bloody shame, this. What once was a product that I gave a five-star rating, but with a very key component feature now non-functioning, it's most sadly a less than one-star headset from this point going forward. Yes it still works for simple listening, whether to music or a phone call, but it's the NOISE CANCELING that made it completely worth the $300 cost (after tax) for me. And now that's dead and gone.Naturally failure is never an option that's desired and I do know that "S" happens, but I can't help but feel that this time Sony has let me down given the relatively short amount of time that this headphone has been in non-daily use since both my now ancient XM2 and dusty XM3 are still working as if they were just taken out of the box. Yeah...I'm definitely NOT happy, and not particularly inclined to take a chance with the newer XM6 that's now live. I think Sony may have just lost me as a customer, but maybe a calmer head will prevail but the way I'm feeling right now, I sorta doubt it.]My original review:I recently bought this XM5 as a perceived upgrade from my old XM3 bluetooth cans. I had held off this purchase, thinking that by now Sony would've released the XM6 by now. But no, Sony decided to continue making and selling the XM5. Tired of any further waiting for something that might not happen anytime soon, I finally caved and bought the XM5 when Amazon put the price back under $300 for the October 2024 Amazon Days.The first thing I noted was how CHEAP the packaging and the accompanying accessories were for this XM5. No stout carrying/storage case this time around. The headphone's boxed packaging might appear to be about Sony trying to be environmentally conscious and being "green", but I suspect that Sony was more about SAVING some green by cheapening up their packaging costs. Even at a discount price, the rudimentary unboxing process made me feel a bit cheated.However after charging up the XM5, I have to admit that in the end it's really only about the user experience with the headphones. And I must confess that it's pretty great, a definite step forward from the XM3 from two generations before. The XM5 is definitely more comfortable for me than the XM3, which itself wasn't all that bad to begin with. I still loathe the swipe controls on the right earpad, but at least I god used to them during my years of using the XM3.I have six plus decade old ears, so a LOT of the sonic range is now denied to my brain as my ears certainly don't perform like they used to. But I still can hear enough to say that acoustically the XM5 is a noticeable step forward from the old XM3. While initially the XM5 sound seemed a little colder and a bit on the sharp side, the soundstage imaging is better and more appealing to me, and detail recreation seems marginally improved over the older headphones. So far well-recorded live performances sound a bit more spatially realistic than what was possible with the XM3, and as the burn-in hours add up (roughly about 120 hours of burn-in so far), I suspect that these nuances with further blend, warm up and smooth out.I don't generally use over-ear wireless headphones for phone calls, so I can't really comment about this feature set of the XM5 when I used it with my cellphone. It does seem to work okay, and persons on the other end seem to regularly claim that they can hear me well enough.All in all I'm pleased with the XM5 so far. It sounds nicer than the retiring XM3 I had been using, and it fits my large noggin decently well. I do think that the headband is, if anything, a bit on the loose side. But that does seem to aid in making the XM5 wear as comfortably as it does for me. The XM3 was a difficult set to wear to sleep; any slight turn of my head at night often resulted in neck pain the next morning. I've not had this problem at all with the XM5. So far it's been a 5-star experience, and I'm looking forward to continuing to use these for the next few years.
Fresh and Felicia
24 de mayo de 2022
UNBELIEVABLE carbon fiber sound quality, improved ANC with 2 processors and 8 improved mics
I own Sony’s WH-1000 XM4s and the Bose 700s, two of the leading models in the industry. I had AirPods Max for a minute, but I rage-sold them. To me, the Sony and Bose are both awesome headsets. So I was psyched to hear Sony was releasing XM5s. Summer’s here, and these can get a little hot on hot days outdoors. It’s like wearing earmuffs on the beach. But, if you can get past a little sweaty ears, or if you use them indoors or on airplanes, you should be a little excited.The Sony WH-1000XM5 headphones feature, what Sony advertises, “industry-leading noise cancellation.” And they ain’t lyin. With Bluetooth 5.2 and Sony's QN1 and V1 chips, the XM5s have DUAL processors - compared to the lonely single processor of the XM4. These two processors control 8 microphones for crazy accurate noise cancellation. Think - a little computer actually sampling noise from fans, airplane engines, air conditioners, motors, and consistent noise like that - and creates an identical but perfect opposite wave, so they kinda cancel each other out. And this time, the dual processors are capable of filtering higher frequency sounds, including some voices. It’s pretty cool tech. The first time you hear this, it’s like magic! In my video review, you can see my personal reaction.With the XM5s, noise canceling is automatically optimized based on your wearing conditions and environment. You don’t have to do anything. It knows if you’re sitting, walking, in an airplane, et cetera.No, noise reduction probably won’t completely cancel a very loud angry spouse, or a crying baby. But the over the ear closed design may help dull annoying sounds.A very small cadre of people claim they become nauseous using noise cancelling headphones, and especially the old model XM4s. I’ve never experienced this personally, but be aware it could happen. You can disable it if you need to. Some people thought the WH-1000XM4s were too snug. I thought they felt great, but they’ve improved the fit with a new lightweight design with soft-fit leather. This material fits snugly but with less pressure on your ears while still keeping out the external sounds you don’t want to hear.There were a few other design changes – the XM5s aren’t foldable like the XM4s, and there’s a redesigned case that’s collapsible to save room in your bag when you’re wearing your headphones.With up to 30 hours of battery life, you’ll have enough power to travel halfway to the moon in one of Elon Musk’s rockets. But, in case you forgot to charge and you’re in a hurry, you can get 3 hours' worth of charge after just 3 minutes with an optional AC adapter.And unfortunately, the in-flight plug adapter is not included in the supplied accessories this time. But who uses that anyway? That’s so old school! Fortunately, there still is an aux-in for you old-school holdouts.The touch controls survived, where you can pause/play/skip tracks, control volume, activate your voice assistant, and answer phone calls. And the speak to chat lives also, where as soon as you start a conversation, Speak-to-Chat automatically stops your music and lets in ambient sound. And wear detection knows when you take them off.But – how do they sound?Sony has popped new, more rigid, 30mm carbon fiber drivers in the XM5s. They have more of an audiophile sound profile with slightly more balanced sound, better clarity, and more accurate bass. That’s important if you listen to real music, you know, with actual instruments, like rock, jazz, r and b, country, classical, and music like that. The XM4s have 40mm drivers, which will probably be better for hip-hop. The XM5s will reproduce hip-hop very accurately, meaning the way the studio producer intended you to hear it, but they probably won’t have the head-vibrating tinnitus-inducing bass many people want. TBH that's hard to find in any headphone due to physics.The XM5s support LDAC and spatial 3D audio, whatever that is, and they have also upgraded their Sony Music Studios Edge-AI music algorithm, which somehow magically guesses what musical dynamics were lost during compression and tries to replace that, so everything sounds crisp and clean without losing the bass that’s necessary in most of today’s popular music.I have heard some folks claimed the MX4s sounded “muddy” with some music. I didn’t notice that, but I’m a producer and I’m familiar with equalization. There are about 20 presets including several you can create yourself.And even without the Qualcomm APTX Low Latency chip, both my XM4s and XM5s allowed me to watch a complete movie on Netflix on my 2022 Samsung Frame television, wirelessly, from 10-plus feet away, with ZERO loss in mouth synchronization. Plus, like my XM4s, the XM5s still have dual Bluetooth pairing so you can pair them with two devices at the same time and switch back and forth between them. It's a pretty cool feature if you use them for your phone, but also want to use them to watch YouTube videos at work on your computer. But, you probably shouldn’t tell your boss about that.And the XM5s work with Google Assist, Alexa, and Siri. You can even set up Spotify playback with a few taps. Try that on your Air Pods Max.The big win seems to be a vast improvement in the sound of your voice during phone calls quality. They’re actually impressive when it comes to calling in louder rooms. I’ve made test calls on busy streets and on windy sidewalks, and my call-ee said she couldn’t tell I was actually outdoors. Apparently, the four beam-forming microphones and the dual-processor software can recognize your voice and somehow block a lot of background noise. I mean, you can still probably hear tire screeches, gunshots, and car alarms, things you’ll typically hear in the city. But a lot of the noise is just gone. Like magic!Oh – and there’s Speak to Chat. You start speaking, and the XM5s automatically adjust noise cancellation to pick up the voices of other people. No buttons, no fumbling with your phone. That’s a pretty cool feature.So are they worth the upgrade? If you have XM4s and you think your call quality is shaky, then grab some XM5s and sell your sweaty old XM4s on Craigslist. If you’re moving from Bose's Noise Canceling 700 or QuietComfort 45s, the new dual processors and 8 microphone array will provide some noticeable improvements, plus the dual Bluetooth sync, so they’re probably worth looking into. If you’re done with your Air Pods Max and prefer better compatibility with non-Apple stuff including android phones, PCs, and Sony or Samsung Smart TVs, it’s a no-brainer.

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Sony WH-1000XM5 Premium Noise Cancelling Wireless Headphones, Midnight Blue | Auto NC Optimizer, Up to 30 Hrs of Battery, Carrying Case, Crystal Clear Calls, Touch Control, Multipoint Connection

Reseñas

Sobre este producto

Excellent Headphones, Disappointing Amazon.com Experience

Are you Older? READ THIS.

Well, they are good.

Disappointing, painful 2023 Edit

Comfortable and great-sounding (UPDATE: 8/6/2025)

UNBELIEVABLE carbon fiber sound quality, improved ANC with 2 processors and 8 improved mics

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También te puede interesar

Otras opciones

Sony WH-1000XM5 Premium Noise Cancelling Wireless Headphones, Midnight Blue | Auto NC Optimizer, Up to 30 Hrs of Battery, Carrying Case, Crystal Clear Calls, Touch Control, Multipoint Connection

Reseñas

Sobre este producto

Excellent Headphones, Disappointing Amazon.com Experience

Are you Older? READ THIS.

Well, they are good.

Disappointing, painful *2023 Edit*

Comfortable and great-sounding (UPDATE: 8/6/2025)

UNBELIEVABLE carbon fiber sound quality, improved ANC with 2 processors and 8 improved mics

También te puede interesar

También te puede interesar

Disappointing, painful 2023 Edit