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11 de agosto de 2024
TOP NOTCH SERVICE from 'Hybrid IT' seller
TLDR: First one I got was HORRENDOUS, but seller communication was exceptional, quick, no hassle, and replacement was awesome! This is a review for the seller 'Hybrid IT', not the actual iPhone 13 mini. There are plenty of those already. I bought an 'acceptable condition' 13 mini, as I don't mind scratches and dents if it'll save a few hundred bucks. I bought from 'Hybrid IT' because they had like 99% positive ratings and I know refurbished can be hit and miss. And they had prime shipping. The one they sent was TERRIBLE. The screen was a fake LCD knockoff, the battery health was at 77%, and it was full of scratches on the screen. Far below my already low expectations. I messaged them and they offered me these options: 1) replacement, 2) return for full refund, or 3) to refund the cost of replacing the battery at apple (which is like a third of the cost of the phone itself) They answer surprisingly quickly every time. Literally within a few minutes during the day and within a few hours at night. ____ing impressive! I needed a phone quick so we decided the best option was to buy another one (also 'acceptable', same price), and return the old one for a refund, and they would make sure to send a better one the second time. It definitely exceeded my expectations. Almost perfect condition, 98% battery, no scratches basically. I think it was a fair outcome/settlement for wasting my time with an insultingly bad one the first time. I would've been fine with 'acceptable' condition but the first one I got was not even up to par with Amazon's standards. I'm really happy with the second one and how they handle customer service. Thanks Hybrid IT!!! Oh, and this isn't a fake review! A happy customer, crazy right??? Read moreVer másVer menos
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