KC
16 de julio de 2026
Great system, Great Customer Service, Great Picture, Easy to setup and use.
In 2008 I purchased a system and they worked great. When I moved to a different house I purchased another system to replace an outdated system that was on my new house.I purchased the Reolink 16ch 12mp PoE Camera system with the 4TB HDD in May of 2024. Installed all 8 cameras that came with the system and ordered 2 more cameras 3 days later due to wanted more coverage in areas I did not think about. The system work great. Easy to setup, great picture, very user-friendly. The extra cameras joined in just like the ones purchased in the system.In July 2026 I had a power surge and that made the NVR (hard drive) not to power on. I contacted Reolink and asked for troubleshooting procedures. After trying different things Reolink said since they were on warranty and I purchased them on Amazon through Reolink directly they would give me a refurbished unit. I shipped them the old unit and within 5 business days I had another NVR to connect. After setting it up and connecting it, I found out the power surge must of damaged 4 of the cameras that came with the original system. After contacting them using the same code they issued 4 cameras. The 4 cameras that were damaged were no longer in production and they could not give me refurbished cameras. So they shipped me 4 brand new updated cameras. I can say enough good things from the brand. Quality, Use, Customer Service all have been top notch. Very pleased with purchase. Will be buy more cameras for this system in time.The entire time I was waiting on the items to ship to me I had someone contacting each day to check on the progress.Ver másVer menos
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