Renee
16 de junio de 2026
32” Monitors are incredible, 49” is a beast once properly set up (Customer Service needs work)
⭐⭐⭐⭐⭐ (32" Monitors – White & Black)⭐⭐⭐⭐⭐ (49" Monitor)⭐ (Westinghouse Customer Service)We were lucky enough to grab one black 32", one white 32", and the 49" monitor from this lineup.The two 32" monitors are fantastic and easily deserve 5 stars. We replaced dual 24" monitors with these, and the difference has been amazing for my work-from-home setup. Everything is so much easier to read now (emails, Teams, Excel spreadsheets, and multiple work programs) are all much more comfortable on the eyes. On 24" screens I was constantly straining but the jump to 32" made everything significantly more legible and usable.They are only 1080p but going from 24" to 32" more than makes up for it in day-to-day productivity. I also tried the built-in speakers and while they work in a pinch (like if external speakers don’t connect during a meeting), they are not very loud or particularly clear compared to dedicated speakers. Not a dealbreaker at all, just something to be aware of.My husband also set them to 240Hz for gaming, and the difference compared to 60Hz is incredible. Everything is noticeably smoother and more responsive. For both work and gaming, the 32" monitors have been excellent. The picture quality on all of these monitors is also stunning, which really adds to the overall experience.These are both mounted on a dual-monitor desk mount and look absolutely beautiful. I'm ecstatic that these can be mounted.---------------------------------The 49" monitor, however, is a completely different story. It's a 5-star monitor but the customer service is poorly lacking.When it arrived, it was clearly a used return. The box was poorly taped and looked like it had been opened and resealed multiple times. When we opened it, it only contained the monitor and the stand (no cables, no power supply, and not even a product manual).We contacted Westinghouse and went back and forth over several days. They eventually asked for our address to send a replacement power supply and provided a tracking number (we didn't need any additional HDMI/DP/USB-C cables since we have plenty) but after a week it still hadn’t shipped. When we followed up, we were told they didn’t have any power supplies in stock and were advised to purchase one ourselves with a promise of reimbursement up to $25.They even sent us an Amazon link to a recommended power supply, which we ordered. Once it arrived, the monitor powered on, but it immediately showed issues. My husband was in the middle of an online game when the screen randomly shut off and lost all power. This happened multiple times over the next day. After researching, we found that the power supply Westinghouse recommended was not sufficient for this monitor and was also running extremely hot.Turns out, the power specification for this monitor is 24V/6.25A. The adapter they suggested was for a 24V/2.5A/60W. So, we returned it and purchased a 24V/8W/192W adapter. Since then, the monitor has worked without further issue, monitor stays on, power adapter doesn't get hot at all, but the entire experience was frustrating and far from what we expected.Other reviews mention that text is hard to read on the 49" but that has not been our experience at all. With the correct power supply, it is a phenomenal monitor and is now being used for gaming. 120Hz is plenty for this size, though it would be nice if it matched the 240Hz of the 32" models. We also wished the curve was 1500R or even 1000R. Still, for the price point of $600, this thing is a beast and absolutely worth the money. We are considering purchasing one more of these (assuming it comes with everything!).It just really sucks that we had such a poor experience with customer service because the monitor itself, once properly set up, is actually excellent.Ver másVer menos
1 persona la encontró útil
