Jules
5 de junio de 2026
GREAT functions and features; NON-EXISTENT Customer Service and poor manual instructions
I love the menu, functions, and size of this toaster oven/air fryer.This is a TOP NOTCH airfryer/toaster oven and I am VERY pleased with the PRO model.Air fryConvection OR regular bakeOffers 4 pizza style functions (not sure if I need all 4….when I use pizza ovens outside, it’s not like I have a choice. Just need high heat)Clean esthetics for menu and timer display, and easily visible.Dial knob is perfect, and I don’t find the “gets hot” effect comments claimPerfect sizeAccommodates many larger pans (up to 12.5” square) that fit perfectly and allow for volume bakingDoors are smooth to open and high enough not to interfere with low plates or utensils in front of it (I do elevate on ¼” marble coasters for easy cleaning underneathThat said, FUNCTIONS are 5 STARCUSTOMER SERVICE is 3 STARThe MANUAL and CUSTOMER SERVICE are the biggest weights to drop the rating.SO MUCH is left out of the instructions to figure out on your own.Convection is an “option” and there is a chart in the manual that shows to which function it applies, but no verbiage explaining this choice. It’s nice that I don’t have to recalculate time/heat for regular baking if I turn convection off. It would be NICE to have this noted in the manual. It should also be noted in the manual that convection is the DEFAULT setting.Get used to always pressing the main control knob. When you preheat, it beeps when you reach the temp level. Other ovens automatically start timer/cooking when the doors are open/closed. You MUST press the button to start cooking once preheat level is reached. The manual only details NON-preheat functions, and does NOT expressly state you have to press the button again once the temp is reached after pre-heat. THIS IS AN IMPORTANT MISSED STEP in the instructions….as I was used to other ovens with door sensors, but his one needs a manual start after pre-heat.Pizza function in the manual is in one place, and then all the Pizza Style are further down the manual. Basically, the 4 Pizza Styles are preset Temp/Time. This should be clarified in the manual. But per the instructions for pizza styles, you can still also reset the Temp/Time, so, not sure why these style functions are useful. Also, instructions for all 4 styles are redundant, listing the exact same steps except for choosing a different style. These 4 could be consolidated.ANY button turns it on. I can press the light button and the oven turns on, but not the light. You have to press twice to use the light if the oven is off, or choose any other button then light button.You have to press the off button twice to turn off OR you hold down for 3s. Once only cancels set functions, even if you are done cooking and timer ended, you still need the 2 step or a hold-down process. NOWHERE in the manual does it say how to turn off the unit (or that a long press will do it). It only shows the cancel/off button.When setting the timer, it records the last timed value. So, if you happened to remove your previous cooking at 3:35 left, the timer will start at 3:35 when you are ready to cook again at the same function. Try to adjust your time, and the residual secs will always have MM:35. You HAVE to scroll back to 1:00, just to zero out the seconds. Then you can adjust to MM:00. This would be helpful in the instruction manual!! Or a fix to the software.There is NO extra wire rack to place under the fry basket to hold the baking tray as a grease catch all; it’s as if the PRO manual was copied for the NON-pro model. The baking tray is not self supporting/does not slide into the side grooves like with the NON-pro. So, any tray to hold grease droppings would requires a 2nd wire rack, as the 1st wire rack has to be used to hold the fry basket. I don’t want grease splatter to fall on the crumb tray AND heating elements at the bottom. I would prefer to have a separate tray (NOT crumb) to catch the grease (which is shown in the NON-pro model because the baking tray fits into the side grooves).I am trying to order another wire rack but customer service does NOT reply to my inquiries (going on week 3).Customer service online is NON EXISTENT. I need to move on to direct dial. As a result, STAR is docked.Ver másVer menos
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