Jan P.
5 de febrero de 2020
Excellent and Complete Coverage Protection w/ Amazing Customer Service
When I first got my new iPhone 11, I knew that I needed to purchase a screen protector and a new phone case for it right away. I had gotten an OtterBox phone case and then a screen protector from a different brand, at first.I first installed the screen protector on my iPhone 11, and realized that it actually did not completely cover the outer-black areas of the iPhone, including where the camera was. Since I had never purchased or used a screen protector on any of my iPhones before (only ever had the 4s and 6s Plus), I was not aware that there was such a thing as "active LCD screen only" protection and "full coverage" protection.Furthermore, I also did not know that the OtterBox case (or at least the model I had purchased), did not hug the active LCD screen close enough and thus, once everything had been put together, it left quite a significant amount of the said iPhone's outer-black areas, including the camera area, unprotected. Maybe not a big deal to some, but for me, who’s always placing my phone in my pockets with keys, coins, etc., I was afraid that it would scratch my phone somehow.Now, I was back on the market in search for an actual "full coverage" screen protector. With so many brands to choose from and in fear of selecting the incorrect screen protector again, it became quite stressful, as I compared one brand with the next, seeing very similar, if not the exact same product descriptions listed for each company.Then, I came across TORRAS, who promised a “Lifetime Guarantee” on their product. I, personally, am not one with steady hands, and as I had previously mentioned above, I have little to no experience with screen protectors, so this would only be my second installation ever. So, their warranty really stood out to me above the rest of the other brands I saw and went ahead with TORRAS, thinking to myself, “What could possibly go wrong?” Surely enough! I failed and messed up both the 2-pack installations that the product came with.For the first one, the installation frame was already attached to my iPhone, with the screen cleaned and wiped about ten or so times already, and I was about ready to place the screen protector on the screen. However, when I tried to pick up the screen protector on a nearby table, it would not move. Just then, I realized that I had actually accidentally left it lying on its adhesive side. So, by the time I had managed to get it to come off, it had already collected so much lint and dust from my accidentally laying it face down on a dirty surface, that even the dust removal stickers could not remove.For the 2nd screen protector, I just tried my best to align it with the iPhone’s installation assist frame, but every time I tried to lay it down on my phone, a significant amount of bubbles persisted and stayed no matter how hard I tried to push them out to the sides. I even tried lifting up the screen protector from the side to try and maybe get the bubbles to move to the sides, but it just got worse, and even more bubbles than before had stayed on the screen.Now, with all out of options, I decided to contact Customer Support, which says that they will get back to you within 12 hours. However, I was pleasantly surprised to find out that a representative named, Jessica, had already responded to me with 3-4 hours from my first messaging them. When I let her know what had happened, she did not ask any questions, whatsoever, and offered to send me a replacement right away, to which she did, and I was able to receive the replacement the following day.Now that I was about ready to try the installation once again, I happened to inquire to Jessica what would happen if I happen to mess up the installation a second time. She reassured me that they would take care of me and send out another replacement, and to just contact her again, if that does happen. She also let me know that as many failed tries as it would take, they would make sure that I am happy with the end-results. In the end, I was able to successfully install the screen protector, with no dust or bubbles. A few days later, Jessica contacted me herself, checking to see the satisfaction on my second installation.Now, if you’re like me who does not have any experience with screen protectors or maybe just clumsy, with shaky hands, I think you won’t disappointed with this product. In my personal opinion, I must say that I do think that this product may be on the higher-end, in terms of pricing, and did see that there were definitely other, less expensive products available. However, what I believe you are paying for, along with the product, is the excellent customer service that you would be receiving. I can’t tell you enough how attentive and competent their Customer Support team is, and as already explained in the reviews posted from other customers.In terms of the screen protector itself, it definitely does provide “full-coverage” protection of your iPhone, from the entire active LCD screen and even extends beyond the outer-black areas of the phone, including the camera. It’s completely transparent and does not hinder the camera quality at all, so as to not to negatively affect the photos or videos that you take. Sometimes, I actually feel like my screen is even clearer with the screen protector on than when I didn’t have it on. I can see that the screen protector is also quite thick, but despite this, every tap and press I make on the screen is very, very responsive. I’ve had no problems at all with having to press harder than I should on the screen. The hydrophobic/oleophobic coating is quite evident as well, because the smudges and streaks that are sometimes made by the oil from my fingers wipes off very easily. I have not yet dropped my phone in order to test the screen protector’s hardness rating.All I can say now is that with all the other points stated above, I’m very happy with TORRAS and also feel very lucky that it was the first brand that I decided to go with! I do believe that you are definitely getting an excellent product and with amazing support team to go along with it, so that you are 100% covered (no pun intended).Thank you, TORRAS!Ver másVer menos
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