Tasha T.
2 de septiembre de 2026
Excellent Across The Board
I'm aware it's always a gamble purchasing a used/refurbished item, but I must commend Hybrid IT for being an excellent seller with wonderful customer service.The phone I initially received did not meet the Amazon quality guarantee, as I purchased it marked in Excellent condition with 80%+ battery life, but the phone only had 78% and was recommending service.I'm not one to go right to writing a negative review without contacting the seller to see if they could rectify the situation first. And boy was I surprised by the quick and helpful response!They were very apologetic and offered either to replace the phone or reimburse me for a new battery at the Apple Store with the one I received. My local Apple Store isn't great with repairs (long story for another time), so I opted for an exchange. Was able to ship the phone back same day and was offered overnight shipping for the replacement.BUT WAIT, THERE'S MORE!They informed me they didn't have any other iPhone 14 Pros in stock that met proper quality standards and didn't want to give me a sub-par item, so in the spirit of providing a quality item, they upgraded my phone to an iPhone 15 Pro free of charge! This phone is like new, the only cosmetic damage I could find were 2 of the tiniest rubs in the case that I had to squint to see (i.e. not even a proper scratch nor an issue) and with 91% battery life. This thing is lightweight but still feels solid. The screen and camera lenses are clean and clear, touch is crisp and responsive, and they even provided a screen protector already installed. I'm so incredibly pleased!!If you're gonna get a refurbished phone from Amazon, don't just click "buy" right away. Look closely at the seller and make sure you get it from Hybrid IT!Ver másVer menos
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