Kira
14 de enero de 2025
Great Customer Service
UPDATE: After reaching out to the email in the user manual, i spoke to Lily. She was very helpful. They sent me a new mouse/keyboard set and it works perfectly. I dont know much about longevity yet, but, most keyboards that light up dont last long for me. The keys i use the most tend to start sticking. I hope that's not the case with this one but time will tell and I will update if I have any issues anytime soon. It's always nice when a seller stands behind their customer and product. I would definitely purchase from them again. I really appreciate the help and them getting me a working mouse really quickly.Original: I recieved this product a few days ago. I set it up immediately to have it ready for work in the morning. Set up is super easy. Everything works great except the mouse wheel. It is not working at all. Anyone who works from home knows the mouse wheel is important. I cannot get used to not having it. So unfortunately, this set is worthless to me. If it worked, I would give it 5 ⭐️ since i like how quiet it is, love the lighting, and found a way for the mouse not to lag (it did at first but the keyboard did not).I did reach out to the seller letting them know it did not work based on their user manual saying to please reach out to them if you have any problems. They wrote me back fairly quickly asking for an order number and I haven't heard anything since. If this issue gets resolved, I will update this review and rating.Ver másVer menos
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