Turtle Beach VelocityOne Universal Stand for Flight Simulation & Racing Simulation Accessories with adjustable height design, metal construction, and fold flat design for PC & Xbox – Black

$285.66

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Sobre este producto

Complete your flight or racing simulation setup with the Turtle Beach VelocityOne Stand for the VelocityOne Flight Yoke System, VelocityOne Rudder Universal Rudder Pedals, and other flight simulation and racing simulation accessories. Built-in quick release latch lets you loosen the main shaft to adjust the height, angle, and length of the Stand to adapt to your size and environment. Plus, you can tilt both the upper mounting platform for a yoke or wheel, and lower platform to set the perfect angle for a set of racing pedals or rudder pedals. Solid steel mounting platforms are predrilled to work with VelocityOne Flight & VelocityOne Rudder products and are also fully compatible with other 3rd party simulation accessories. Anti-wobble, adjustable rubber feet keep the Stand firmly planted, and a convenient fold flat design lets you easily stow away your setup without needing to unmount your accessories when not in use. Highly Adjustable Design – Utilizing quick-release clamps, the VelocityOne Stand allows for stepless height, angle, and length adjustments, plus tilt and rotation adjustments for the upper and lower mounting platforms. Solid Steel Build – All-steel design provides a sturdy, no wobble base for mounting your simulation accessories. Pre-drilled mounting holes in the upper and lower platforms allow for permanent mounting of VelocityOne products. Plus, additional universal slotted holes allow for installation of other 3rd party simulation accessories. Universal Compatibility – VelocityOne Stand is built for the VelocityOne Flight Universal Control System and VelocityOne Rudder pedals, and works with most other 3rd party yokes, racing wheels, and rudder pedals or racing pedals. Fold-Flat Design – VelocityOne Stand folds without the need to remove any accessories, allowing you to keep your setup installed, but stow it away conveniently when not in usage. Reversible Usage – Versatile design lets you reverse the orientation of the main shaft depending on your preference. Adjustable Rubber Feet – Anti-wobble rubber feet are adjustable to ensure the Stand stays firmly planted when in use.

Marca

Turtle Beach

Modelo

B0B7NV3QFD

Categoría aduanal

Video Games

Consumer

18 de diciembre de 2024

Missing Parts / Site Won't Accept the Serial Number for "Support"

1. The product arrived pre-constructed (for lack of a better term). However, it had the foot-pedal mounting plate completely reversed, as in mounted to the bottom, instead of the top, which made it impossible to attach the Turtle Beach rudder pedals correctly, as they are too wide to fit into the rece4ss. This leads me to #2.2. The booklet, with no text instructions to speak of, and only pictures, literally contradicts itself on multiple pages, showing the pedal plate being attached one way on one page of the booklet, yet the opposite way on another page, etc. The pedals made for the velocity one flight yoke, absolutely will NOT fit into the plate if it was left as it was delivered, mounted to the bottom, with a recess, as the pedals are too wide to fit down into, and between, the side bars. I turned it around, and the mounting issue was resolved, but the booklet, as mentioned, is contradicting itself on several page photos, so I think people should be aware of this. Despite #1, & #2 being at least "annoying," this leads me to #3...3. MISSING PARTS ! - The mounting screws, the ones with the large black turn-handles, were not all in the box. There are 4 that are supposed to mount the pedals to the actual foot area, and then there are supposed to be 2 more which go on either side of the end of the bottom of the stand, to lock the extender bars (allows extension of the base of the stand). The 4 WERE in the mounting holes for the foot pedals, but the 2 required to keep the base extension bar from moving were not sent.Considering the moronic booklet contradicting itself, coupled with the foot pedal base being already installed incorrectly, at least according to one page of the useless "instruction" booklet, though not ALL pages, I am NOT surprised I also am missing parts.4. I then went to "orders" on my amazon page, and clicked to receive help for this order, and the options are to call them, OR go to their "support" site ("support" word used loosely). On their site, they are wanting serial number, and etc., which is another annoyance, because of the fact that when you buy at Amazon, you'd think Turtle Beach would have some sort of pathway for Amazon Purchasers to simply contact, and quickly/efficiently/practically reach out relating to the exact purchase. Nope.Honestly, if I am forced to deal with more "loop-holes" to jump through, wasting my time, after spending the price to get their stand, that is supposed to fit their yoke, and their pedals, and the rest of the annoyances, I may just return the stand and try another that possibly might come with ALL OF THE PIECES not only shown as being a part of the purchase, but also logically are a part of the package.5. i WENT TO THEIR SITE: Took the serial number from 2 places - 1. On actual shipping box under QR code; 2. On actual stand, on the bottom, also by a QR code, and BOTH locations the serial number starts with "SN."However, Turtle Beach's "support" page repeatedly tells me the serial number is not in the proper format.Are you F'INg KIDDING ME?!Update: They actually responded quite quickly. However, their response was less than useful.Here it is: "thank you for reaching out to us in this regard.That's not good. Unfortunately the screws are not available as replacement part, therefore I recommend returning the Stand within the return window at Amazon to get a new one.If you require further assistance or additional information please do not hesitate in contacting me.Sincerely / Viele GrüßeSaschaCustomer Support AgentTurtlebeach.com"This tells me several things: 1. Their quality assurance and packing people aren't the best.2. They expect me to go through the hassle of sending back a big stand, boxing, transporting, mailing, etc., rather than sending out the screws they didn't include which would be much easier for them. 3. If this happened once, the odds are it would happen again, and my time, effort, and money is more valuable to me than to waste it.I've got a "suggestion" for them as well...but Amazon wouldn't let me type it most likely, so i'll just say: maybe i'll send back the pedals, and the stand, I purchased around the same time, and go with another company/product.