Christopher
29 de abril de 2026
Best Customer Support and Technical Assistance for Best Label Printer
The Rollo Printer is such an easy-to-use compact little device. It has been the best addition to my small home-based business when it comes to saving time and helping everything run smooth. The label printing is completely flawless and makes packaging items so much faster than with any other device, or with any other way. The labels are always printed very clearly, never had a smudge or a faint line of text. Everything is easy to read, and this is a very professional machine. Noone printing shipping labels should look anywhere else. This is the company and let me tell you why. We had a little internet outage on our end and as a result we couldn't find the Rollo Printer in the Windows system anymore. I could still use my Rollo manually with a USB plug but for some reason I couldn't figure out why I couldn't print wirelessly anymore. It was frustrating and I tried to figure it out but I'm definitely not the most tech savvy anymore these days. When you buy a printer from Rollo, they give you some information to hold onto. There was a card with their number said to call anytime for any reason. So, we called and spoke to Francis. Francis was by far the best technician I have ever spoke to in my entire 50 years of life, anytime, anywhere. So well spoken, his demeanor was that of a most helpful person, like a very good friend who cares and knows his shtuff. I'm not just saying that, I've spoke to a lot of help desks and while most people are very good at their job some people are extraordinary and Francis is one of those people. He made sure we were on the same page, he understood everything I said to him. I didn't have to keep repeating myself, just say it once and he gets it. He even knew how to spell my complete name without any help. He is a wizard and he is a good man. He is at the top of the class when it comes to his abilities at troubleshooting, finding solutions all while providing first class customer service. I explained the problem I was having. He explained what had happened that I didn't even know. He fixed the problem in less than 3 minutes. He even fixed it so that it couldn't happen again. The man is a genius and Rollo is very lucky to have him working with them. This makes me think very highly of Rollo. Rollo is a tremendous company for providing people like Francis to represent them. It shows they actually care about their customers. As a result I'm sticking with Rollo, even for the labels. I admit, I like the Rollo labels the best. But they allow you to use other companies' labels, which may be cheaper and they also work flawlessly. But from now on I'm only buying Rollo labels. There's more to life than every dollar you can make and this company shows that by not being cheap when it comes to support. I want to support this company because this company supported me when I needed them, in the friendliest best way possible. They are even sending me a free pack of labels. Rollo is the best, I'd say they are unmatched in their field of expertise. Do yourself a favor and become a customer and never have a shipping label issue again in your entire life. It's the one thing you'll never have to think about again. You can trust that it's not only a great product, but that they will be there for you in the long haul. And in case you need one more reason, this is an American made product. This company supports jobs in the USA. This company supports your neighbors, Americans of all creeds, races and colors, not Beijing, not Russia, not Nigerian lotto hustlers, hardworking Americans, the true movers and shakers of the world, like Francis.Ver másVer menos
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