CL
9 de septiembre de 2025
Sturdy dumbbells & rack - great value for the price. I washed them with Lava soap - no more odor
After reading the reviews, I was quite hesitant to purchase these dumbbells, but I simply couldn't beat the price of their Labor Day sale, so I took my chances. First, I only received 3 of my 4 boxes. UPS issue, not CAP. More on that later. One of the boxes was rather wet from the oil, or whatever was on the rubber. No biggie. My husband assembled the rack in a matter of minutes after he got a wrench. While he was doing that, I washed the dumbbells (minus the 25 lbs set - which was in the missing box) in the utility sink with Lava soap and my hands. They cleaned up well! Prior to being washed, yes, they were dirty and smelled really bad of new rubber - like a tire shop. After being washed, the odor was minimal. After they were all washed and dried, I placed them on the rack. The rack is quite sturdy, especially with the weights on it. I got the rubber hex ends with the metal grip. The grip is nice, not sharp at all. The tree rack is great for small spaces, but you do have to be careful when placing the weights. It would be quite easy to pinch a finger in/on it. As soon as we were done with the rack, and washing the dumbbells, we got the boxes out of the house, as most of the odor seemed to be coming from them. It's now been five days, and I don't smell them at all.As for the missing box...... UPS insisted they delivered it. When I followed their delivery email, there was an option to see the location of the delivery on a map. They delivered it to a house 23 miles away! I notified UPS, and was basically told to pound sand, even though they knew where they delivered it, and had the contact information for the person that lives there. They told me to contact the seller. I tried to reach Amazon, but could only get their stupid bot that eventually said it couldn't help, and to contact CAP. At least they gave me a phone number. I called CAP, and got a recorded message stating to email them. I did, with all the information - tracking number, address where it should have been delivered, address where it was delivered, etc. I almost immediately got a response asking for the tracking number. (I was really losing hope, but hang in there, CAP did well!) I responded that it was in the email, and provided it again in my reply. That was Friday. In the meantime, I went on a hunt to find the person who lives where the box was delivered. It took all day to find contact information so I could reach out to them. It turns out, they also ordered a 150 lb dumbbell set, and theirs was delivered the same day as mine. Long story short, our orders were processed at the same UPS distribution facility, and one of my boxes was grouped with theirs and sent to them. Fortunately, they were honest, and actually quite nice, and I was able to make the 46 mile round trip and get my dumbbells and bring them home. Fast forward to today. CAP emailed again, stating that they were processing an order to replace my 25 lb dumbbells. They did the right thing, and were doing what they could to correct the issue, even though it was a UPS error. Kudos to CAP!!! (I did email them to cancel the order and let them know that I had resolved the issue myself.) UPS, on the other hand, deserves a 0 star rating for their performance. It's absolutely ridiculous that they know where they delivered a package and refuse to do anything about it.Ver másVer menos
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