Dana Leigh
12 de septiembre de 2025
Favorite heating pad & warranty honored!
This heating pad is incredible! I think it’s my favorite I’ve ever had. And I’ve gone through many because I use one every day. The weighted aspect is so nice and soothing, the size is large, it’s so soft and the color is beautiful. It heats up nicely and the heat settings are different enough that I’m able to set them to my comfort level.I ordered this item in November of 2024. It stopped working in September of 2025. I was so bummed about it. I emailed their customer service to inquire about the warranty. The company responded promptly and gave me some things to do to try to troubleshoot but said if it’s still not working could I please send a simple video of plugging it in and turning it on. I did and they saw the problem. The customer service agent just asked for my mailing address to send me a replacement to fulfill their warranty. A couple days later I received my brand new replacement heating pad. Not having it those several days and then getting it again made me realize just how much I loved it and how much comfort it provides me for my pain. It’s especially incredible for my endometriosis pain and ulcerative colitis flare- ups. The extra weight really makes a difference on the abdomen and the larger size is perfect to cover the entire affected area. Thank you to Comfytemp and customer service agent, Sandy, for helping me resolve my issue. It’s unfortunate when products stop working prematurely but the quick and easy replacement was much appreciated. Even when it eventually stops working again and is out of warranty I’ll re-order if for no other reason than the wonderful customer service and it’s an all around great pain relief and comfort device.Ver másVer menos
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