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4 de febrero de 2026
Product is great, customer service is TOP TIER!
We purchased our Chef IQ during the pandemic (2021), after our barely 1.5 year old Instant Pot we'd received as a wedding gift died--we were just barely out of warranty and they had zero interest in helping. We have used it a minimum of once a week ever since. It's easy to use, size is great, cleans up well, cooks perfectly, and we've used it on multiple settings - high and low pressure, all 3 release settings, slow cooker, sear/saute, and recently the sous vide mode. I've done everything from a whole chicken, soups and chilis, pulled pork, sous vide steak, and more.We've been in need of a new inside liner pot of awhile, and I kept watching their website and Amazon for replacement ones to become available, but I kept missing them so this past October (2025) I decided to email their customer service and ask when they would be in stock. Ours was so scratched at this point that it was unsafe to use and we needed a replacement, or needed to replace the entire machine. Ana at Chef IQ support asked me for a couple of photos, and just sent us a whole new pot! I was blown away, and it arrived quickly.Just after the new year, the whole thing just...stopped working. So here I am emailing Ana, again, asking her how to fix it or if there's a part I can buy (I'm decently handy). She asked me for a brief video of it plugged into the same outlet as another appliance that worked, to show it was non functional. I just received a notice that I have A WHOLE NEW APPLIANCE on its way! I'm stunned. I don't remember the last time I've had any type of customer service support actually fully support their customers to this level, especially in this world of planned obsolescence of appliances and devices.Thank you Ana, and thank you Chef IQ! You have a customer for life. Husband's birthday's coming up and he's been eyeing your thermometers...Ver másVer menos
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